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We have an exciting opportunity for a 1st Line IT Support Technician to join our well-established client in Faringdon, Oxfordshire.
MFK Recruitment has successfully recruited 42 individuals for this well-established company in the past 5 years. Extremely ambitious company and they’re very interested in having individuals join their team, who are keen to progress and succeed.
1st Line IT Support Technician – main responsibilities:
- To manage all incidents and customer requests from receipt to resolution and closure
- To ensure service level agreement standards are met
- To promptly complete any admin paperwork and documentation
- Keep accurate records of all site information using IT Service Management tools
- Promote best practices and adhere to change control process
- Accurately plan and organise a working week
- Review scorecard weekly with Team Lead
1st Line IT Support Technician – skills & experience:
- Minimum of 6+ months of experience in an IT Support role
- Experience in using Windows Server/Active Directory
- Experience in using Office 365 Admin
- Exposure to Cloud support (desirable)
- Experience working with SLA’s
- Able to effectively manage multiple priorities
- Exceptional customer service skills
- Experience in a customer-facing role
Some highlights of working with my client:
- Personalised training platform
- Skills assessment and personalised progression plans
- Microsoft Gold Partner and Google Partner
- Microsoft and Google training courses, accreditations and exams
- One-to-One training
- Company healthcare available
- Monthly performance-related incentives – including additional holiday days and vouchers
- Social & team building activities
