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Family Operations Manager (Law)
Salary: £30,000 - £35,000
Location: Farnborough
Working hours: Monday to Friday: 8:30 AM - 6:00 PM
My client is recruiting for a Family Operations Manager to join their team, from a result of continued success and growth. This is a key role within the department, and work with the HOD to provide an administration overview for the Department, supporting on general secretarial tasks on a day to day basis. This will include providing guidance to members of the team to ensure that all administrative processes and procedures are followed. Successful candidates will be required to have a full and thorough understanding of department processes and identify improvements to eradicate inefficiencies.
Responsibilities
Secretarial support: Provide general secretarial support for the HOD and fee earners within the department including correspondence, court forms, digital dictation, billing and other documents.
Court Documentation: Produce court bundles and prepare briefs to counsel.
Client enquiries: Manage client enquiries in person, via email and by phone.
Post: Ensure fee earners post and DX is sent out daily.
Departmental Meetings: Prepare agendas, minutes, and data for key meetings, ensuring all stakeholders are informed and ready to take action.
Diary Management: Handle the scheduling and diary management for the Head of Department (HOD), ensuring seamless organisation of their time.
Client Relations: Assist in processing client complaints, making sure issues are handled efficiently and professionally.
Billing Preparation: Gather up-to-date billing information from Fee Earners to ensure timely and accurate billing cycles.
Financial Coordination: Work closely with the Accounts team on forecasts, billing, and financial reporting to support department goals.
Business Development: Take charge of monthly business development meetings, collaborating with the HOD and Business Relationships Manager to boost department growth.
Debt Management: Help reduce aged debt by working closely with Fee Earners to find solutions and improve financial performance.
Compliance & Efficiency: Conduct regular audits, ensure all files are compliant with internal and external standards, and suggest ways to enhance processes.
Benefits
Bonus Scheme
Free car parking for your convenience.
A company pension
Enhanced maternity and paternity pay
25 days holiday plus an additional day for Christmas closure
Perkbox benefits.
Experience
Experience of Excell, Word and Powerpoint to intermediate level.
Good standard of literacy
Background in Family Law or Administration
Experience in working with budgets
Education
A level educated (or equivalent)
English and Maths to a business professional level
Degree level related to Business Administration, Operations Management, Law or related field
Skills
Strong administrative skills
Great communicational skills within a close knit department.
Proficiency in managing multiple tasks and responsibilities, maintaining order and efficiency within the department.
Strong attention to detail
Confident and proactive.
