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Call Centre Customer Experience Manager

Call Centre Customer Experience Manager

Ventula Consulting Limited

Posted 10 hours ago, valid for 5 days

Farnborough, Hampshire GU14 0HS, England

Full Time

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Sonic Summary

The role of Call Centre Customer Experience Manager in the automotive sector offers a daily rate of £276 inside IR35.
This position is a 6-month contract with a well-known brand undergoing significant transformation.
The successful candidate will identify pain points in the contact centre, customer surveys, and complaints department.
Key skills required include experience in call/contact centre environments and project management, ideally with a focus on change.
Candidates should also possess strong communication skills and a deep understanding of customer journeys to implement improvement plans.

Call Centre Customer Experience Manager - Automotive - £276 pd Inside IR35

Our client, a big player in the automotive industry, is looking for a Call Centre Customer Experience Manager to join them on a 6-month contract assignment. This is a great opportunity for a dynamic individual to join a well-known brand in a project going through significant transformation.

The Call Centre Customer Experience Manager will be focused on identifying the pain points that exist within the contact centre, customer surveys, CIC and complaints department currently, and helping to put the improvement plans in place to improve the end-to-end customer journey.

Key Skills:

Experience in call/contact centre environments
Project Management experience, ideally with a Change focus
Great knowledge of customer journeys and how to improve them
Great communicator and collaborator with different teams

Rate: £276 per day inside IR35Duration: 6 monthsLocation: Hybrid/Farnborough

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