Sales Support Administrator

Key Responsibilities

• Handle a high volume of inbound customer calls daily.
• Understand our product range and identify opportunities to upsell.
• Respond promptly to customer enquiries via phone and email.
• Research and source information using internal systems and resources.
• Manage and resolve customer complaints effectively.
• Provide accurate product and service information.
• Set up new customer accounts and update existing records.
• Process orders and liaise with relevant departments to ensure timely fulfilment.
• Prioritise and escalate issues where required.
• Follow up on customer interactions as necessary.
• Maintain accurate call logs and records in line with company procedures.
• Produce regular call and performance reports.

What They Can Offer

• 28 days holiday (including Bank Holidays)
• Company pension scheme (auto-enrolment) Bonus schemes: sales, loyalty, and quarterly performance
• Perkbox membership
• Employee discounts and store discounts
• Birthday gift
• Health & wellbeing programme