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Key Responsibilities
- Handle a high volume of inbound customer calls daily.
- Understand our product range and identify opportunities to upsell.
- Respond promptly to customer enquiries via phone and email.
- Research and source information using internal systems and resources.
- Manage and resolve customer complaints effectively.
- Provide accurate product and service information.
- Set up new customer accounts and update existing records.
- Process orders and liaise with relevant departments to ensure timely fulfilment.
- Prioritise and escalate issues where required.
- Follow up on customer interactions as necessary.
- Maintain accurate call logs and records in line with company procedures.
- Produce regular call and performance reports.
What They Can Offer
- 28 days holiday (including Bank Holidays)
- Company pension scheme (auto-enrolment) Bonus schemes: sales, loyalty, and quarterly performance
- Perkbox membership
- Employee discounts and store discounts
- Birthday gift
- Health & wellbeing programme
