Back to search
The Customer Service & Fulfilment Analyst will play a key role in ensuring the seamless delivery of products, providing excellent service within the FMCG industry. This position in Camberley is ideal for someone with a strong focus on customer satisfaction and operational efficiency.
Client Details
Customer Service & Fulfilment Analyst, Frimley: This opportunity is with a well-established, medium-sized company operating in the FMCG industry. Known for its commitment to excellence, the organisation focuses on delivering high-quality products and services to its customers.
Description
Customer Service & Fulfilment Analyst, Frimley:
In this role you'll provide support and expertise to the whole Customer Fulfilment Team for the following:
- Order Automation tools, SAP trouble-shooting, SAP training/On-boarding, SOAR compliance, Reporting and Analytics
- As well as this you'll drive and support global initiatives
- Design and build reports, dashboards and analysis in Excel, Power BI and Tableau that lead to actionable insights.
- Establish a reporting synergy between business units.
Additionally daily tasks involve
- Ensure customer orders are procesed in a timely and accurate manor
- Deal with all areas of customer service
- Ensure accurate and timely order processing to meet customer expectations.
- Monitor stock levels and coordinate with supply chain teams to avoid shortages.
- Collaborate with customer service teams to resolve delivery issues promptly.
- Maintain strong relationships with key stakeholders across the business.
- Prepare and deliver regular reports on fulfilment performance metrics.
- Support the implementation of new systems or processes to enhance efficiency.
- Ensure compliance with company policies and industry regulations.
Profile
A successful Customer Service & Fulfilment Analyst should have:
- Experience in a similar customer service and order processing role within the FMCG industry.
- Excellent systems skills including Excel to VLookUp and Pivot Table level and additionally SAP is a big benefit
- Strong analytical skills and attention to detail.
- Proficiency in relevant software, such as Excel or ERP systems.
- Excellent organisational and time-management abilities.
- Effective communication skills to liaise with internal and external stakeholders.
- A proactive approach to problem-solving and process improvement.
Job Offer
- Competitive salary ranging from £33000 to £38000 per annum.
- Comprehensive benefits package to support your well-being.
- Opportunity to gain valuable experience in the FMCG industry.
- Fixed-term contract offering stability and career development.
If you are passionate about customer fulfilment and operational excellence, this could be the perfect role for you. Apply now to join a company that values your expertise!
