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We are currently recruiting for a telecommunications company for the role of 1st Line IT Support Analyst. This is an exciting opportunity to join a forward-thinking organisation at the forefront of wireless connectivity solutions, where you'll play a key role in delivering high-quality technical support in a fast-paced, innovative environment.
What you’ll be doing:
- Be the first point of contact for all technical support issues, efficiently managing and triaging incidents via ITSM platforms, phone, email, and live chat
- Ensure timely and clear communication with end users, maintaining ticket updates in line with QA standards and meeting all agreed SLAs
- Administer user lifecycle tasks, including account creation, access modifications, and deactivations for starters, leavers, and role changes
- Deliver on-site support services such as hardware installations, equipment decommissions, and issue triage at customer locations, with comprehensive training provided
Main Skills/ Requirements:
- A full UK driving licence and access to a personal vehicle are essential
- Minimum of 3 years’ experience in a 1st Line IT Support role, with a proven track record of resolving technical issues
- Strong understanding of network topology, diagnostics, and troubleshooting techniques
- Excellent communication skills with a confident, customer-focused approach to support deliver
- Industry certifications (e.g., Cradlepoint, Ruckus, Cisco) are desirable and will be considered a strong advantage
How you’ll be rewarded:
- No Weekend Work
- Enhanced Leave
- Structured Working Hours
- Opportunity to join a continuously growing company
This is an excellent opportunity for an experienced 1st Line IT Support Analyst to join a growing organisation that are driven towards success!
For further information on this 1st Line IT Support Analyst position, apply below!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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