IT Support Technician

We have an exciting opportunity for an IT Support Technician to join our well-established client in Farnborough.MFK Recruitment has successfully recruited 42 IT professionals for this well-established company in the past 5 years, 30 are still with the company too! Extremely ambitious company and they’re very interested in having individuals join their team, who are keen to progress and succeed.

Our client is an IT Managed Services company that supports the Education sector. You will be based at a stunning and reputable private school in Farnborough.

IT Support Technician - What will you be doing day-to-day?

You will be working at the college to deliver first-class IT support services to staff and pupils. You will undertake a broad range of tasks, maintaining the IT systems including but not limited to servers, network and Wi-Fi, end user devices, cloud hosted systems. You will be a key member of the onsite IT team, also working closely with the team plus relevant staff onsite.

IT Support Technician- Overview:You will be primarily responsible for the IT infrastructure and helpdesk service, ensuring the college maintains safe, reliable, and scalable IT systems that facilitate the college’s academic, pastoral, and administrative objectives. You will need a broad experience and range of technical skills to support the IT infrastructure and end users, ideally within an educational environment.

• Under the direction of the Senior IT Engineer, maintain the college’s IT network, troubleshooting technical issues and implementing effective fixes.
• Promptly resolving support tickets within the service desk, as directed, ensuring in person support is a priority.
• Collaborate with third-party support vendors as needed.
• Install, configure, and maintain devices (including but not limited to desktop & laptop PCs, tablets, printers, and touchscreens)
• Manage and administer Microsoft Services, including but not limited to Azure Active Directory, Office 365, and Exchange Online
• Coordinate orders with vendors to ensure timely delivery of toner and other supplies.
• During peak periods, assist in resolving issues with student devices.
• Assist in updating the school’s IT asset register and documentation for all IT systems.
• Routine maintenance of classroom IT, making regular checks of equipment to avoid disruption to teaching & learning.
• Monitoring IT systems and the network for viruses, malfunctions, and errors, reporting anything promptly to the Senior IT Engineer.
• Making sure that all systems are safe for pupil use, working closely with the safeguarding team to ensure harmful content is not accessible on any IT platform.

IT Support Technician- skills & experience:

• 1+ years in computer networks and systems maintenance
• Knowledge of Microsoft operating systems and applications
• Microsoft systems administration experience (Windows Server, 365, Azure)

Desirable:

• Mobile Device Management (Intune, Apple JAMF)
• Supporting services in the cloud (e.g. SaaS)
• VMWare ESXi, vSphere and vCenter
• Apple product experience (including hardware, macOS and iOS)
• Relevant IT certifications
• Web & E-mail Security in regard to child safeguarding