Back to search
 Â
Salary: Up to £33,000 per annum depending on experience
Location: Near Farnborough
Contract: Permanent, full time, office based
 Â
Key responsibilities
- Ticket management: Monitor and manage ticket queues and allocate tasks to ensure timely resolution.
- Provide guidance, support, and oversight to the operations team, fostering accountability and collaboration.
- Maintain and update ISO9001 and Health & Safety certifications.
- Conduct regular audits of business processes to ensure compliance, efficiency, and effectiveness.
- Update records and devise improvements to enhance operational performance and compliance.
- Provide regular reports to the Head of Business Operations on operational performance, certification status, and audit outcomes.
Attributes
- Knowledge of ISO9001 standards and Health & Safety compliance
- Strong organisational and record-keeping skills
- Experience with ticketing systems (Halo or similar)
- Excellent communication abilities
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
- Analytical mindset with a focus on continuous improvement
- 25 days annual leave as standard, with the option to purchase additional days
- Enhanced pension scheme
- Enhanced maternity and paternity leave
- Death in service
- Modern office space
- Free parking
- Subsidised restaurant
- On-site gym and café
