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An administrator for our North Hampshire office based in Farnham, the candidate will be an excellent team player with solid organisational and communication skills, both verbal and written. They will demonstrate the ability to work under pressure, a willingness to learn and an excellent telephone manner.
The candidate will have previous experience of working in a fast-paced environment and be able to provide a high level of service to clients. Self-motivated with the ability to demonstrate reliability and flexibility is essential, as well as being comfortable and capable of working as part of a team. This role involves supporting the sales team and includes day-to-day contact with our clients and potential buyers, matching buyers to properties and booking viewings.
*Please note, this is a 12-month Maternity Cover. The ideal candidate will be available either full-time or part-time 4 days a week
Responsibilities
* Registration of new vendors and buyers.
* Preparation of property brochures and window cards.
* Coordinate marketing and advertising locally (direct mailers, local adverts, sponsorship, window cards etc).
* Management of the KYC and anti-money laundering processes as required by the Group, liaising with the internal on-boarding and compliance teams.
* Where required establish and maintain trusted relationships with our clients to facilitate and accelerate the on-boarding processes.
* Management of the invoicing process for the team. Including assist with invoicing and debt collection ensuring that invoices are paid in a timely manner and debt is kept to a minimum.
* Liaising with the Farnham team downstairs regarding window cards, stationery and keeping office systems up to date.
* Liaising with potential buyers and vendors, arranging viewings/managing diaries.
* Maintaining client files and the Residential client database.
* Implement strategies for continuous improvement of business processes and increased efficiency.
* Any other ad-hoc administrative duties as required by the team including but not limited to confirmation of instruction letters, market appraisal letters and memorandum of sales.
* Encourage SPF mortgage referrals and REFERALLS with live applicants.
* Raising purchase order numbers for office supplies/services.
* Expenses claims for the team.
Person specification
* Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met.
* Demonstratable experience of supporting a team of professional fee earners.
* Excellent IT skills (Word, Excel, MS Outlook) and experience of using KYC systems or similar.
* A strong communicator, both verbally and in writing with experience of customer service.
* Ability to establish and maintain effective working relationships with colleagues at all levels.
* Punctual and flexible in relation to working hours and duties.
* Prior experience of interpreting policies and procedures associated with AML regulations.
* Experience of undertaking client due diligence, including completing independent searches and sanction checks.
* Takes a proactive approach to administration, ensuring that where possible, efficiencies in processes are made.
* Maintains a positive attitude towards routine tasks.
* Accurate and exceptional attention to detail.
* Understands and appreciates the importance of using discretion when dealing with sensitive information.
* An interest in working real estate/estate agency environment.
We are proud to offer award-winning benefits to support and reward our employees:
* Health & Leisure: 25days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
* Financial: Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company's Bonus Scheme, share incentive plan, financial and mortgage advice
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
