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Join a Company That Keeps Yorkshire Cool - Literally!
At Wharfedale Refrigeration, we're proud to be Yorkshire's trusted name in commercial refrigeration and air conditioning. Based in Leeds and operating 24/7, we serve a wide range of businesses - from pubs and hospitals to factories and offices - delivering expert installation, repairs, and servicing across the region.
Founded in 2007 and still growing strong, our close-knit team of 14 (including 10 field-based engineers) thrives on teamwork, efficiency, and a bit of banter. Now, we're on the lookout for a friendly, proactive Service Controller to be the vital link between our customers, engineers, and office team.
Your Role:
As our new Service Controller, you'll be the go-to person for handling service enquiries, scheduling jobs, and ensuring our engineers are always where they need to be - with the right tools and information. You'll play a key role in managing workflows, maintaining exceptional customer communication, and keeping our operations seamless and efficient.
What You'll Be Doing:
- Handling inbound enquiries via phone and email, converting leads into jobs through our CRM
- Efficiently scheduling reactive and routine work for engineers
- Organising permits and documentation (RAMS) for site access
- Ensuring engineers are equipped with the right parts and job info
- Reviewing job reports before invoicing and updating customers
- Liaising with our quoting team for a smooth handover from diagnosis to repair
- Participating in an out-of-hours telephone call rota
What We're Looking For:
- Excellent customer service skills - professional but personable (yes, we like a good laugh!)
- Confident using email and CRM systems (full training provided)
- A team player who's calm under pressure and enjoys variety in their day
- Previous experience in the service industry preferred
- Strong organisational skills with a keen eye for detail
What You'll Get:
- £35,000 salary
- Private healthcare
- 25 days holiday + bank holidays
- Fully funded Christmas do (partners invited!)
- Company uniform
- A genuinely friendly, down-to-earth team with plenty of laughs along the way
Sound Like You?
If you're organised, personable, and ready to keep our busy operations running like a well-oiled (and perfectly chilled) machine, we'd love to hear from you. Please submit your CV to the link provided & we will be in direct contact.
