Customer Service Advisor

Customer Service Advisor 

We are working with an industry leading client on the lookout for a Customer Service Advisor to join their site in Fawley.

As a Customer Service Agent you will be responsible for providing excellent customer service, acting as a primary point of contact for external customers via the phone and in written correspondence, directly resolving matters on first contact where appropriate.

Key responsibilities:

• Handle inbound and outbound customer calls, addressing inquiries and providing assistance promptly
• Process customer orders accurately and manage account administration to ensure timely and efficient service
• Actively promote services during customer interactions to drive business growth
• Investigate and resolve customer complaints within established guidelines, using sound judgment to achieve positive outcomes
• Meet performance targets and service quality standards set with the Team Leader
• Collaborate with team members and support other departments to achieve shared goals and ensure seamless service delivery
• Identify and implement process improvements to enhance customer satisfaction and align with business objectives
• Maintain a positive, proactive attitude toward learning, adapting to change, and sharing best practices
• Ensure the accuracy, security, and quality of customer data, addressing or escalating service-related issues as needed

As such we would like you to:

• Have exceptional communication and relationship-building skills, showing genuine care for customers through active listening and a consultative approach
• Demonstrate a strong sense of ownership and pride in delivering quality work
• Be highly organised and capable of performing effectively under pressure
• Exhibit excellent attention to detail in all tasks
• Have knowledge of IT systems such as Microsoft office and SAP
• Thrive in a fast-paced environment with a high volume of calls

Our client looks for people who are open minded, embrace new ways of working, step out of their comfort zone and look to continuously learn. Opportunities to progress, to develop and to be recognised for your achievements are part of our client’s daily life, and they want to share that with you! 

By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent.