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Feltham
Customer service representative
Customer Service Specialist x 2

Customer Service Specialist x 2

Layka Recruitment

Posted 25 days ago, valid for 19 days

Feltham, Greater London TW13 4DH

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

This position is for a Customer Service Specialist at a logistics company focused on quality and innovation.
The role offers a salary of up to £28,000 and includes benefits such as 25 days of holiday and a salary sacrifice car/cycle scheme.
Candidates should have experience in the freight transport industry and be customer-focused, with strong communication and problem-solving skills.
Key responsibilities include timely communication with customers, monitoring deliveries, and resolving credit management queries.
The ideal candidate should be reliable, able to multitask, and possess excellent IT skills, with a strong attention to detail required.

This is a fantastic opportunity for a Customer Service Specialist to join a company committed to providing quality, innovative value and logistics services. Salary up to £28,000, 25 days holiday, salary sacrifice car / cycle scheme. Key Tasks:

Timely and effective communication with Customers, partners & internal departments via e-mail & telephone.
Effective monitoring to ensure deliveries are completed within the agreed timelines.
Pro-active problem solving with customers and colleagues when issues arise.
Resolve Credit Management Queries where necessary.
General Day to Day administrative duties.

Duties:

Provision of PODs to meet customer requirements where necessary.
Provide KPI and reports both externally and internally where required
Ensure consignments are rated correctly in order to Invoice in an accurate and timely manner.
Ensure that all Delivery and Collection consignments are conforming to correct information.
Liaise with Operations and overseas offices to ensure customer commitments are delivered upon.
Updating / Verifying the Order Management System with customer booking details.

Skills:

Knowledge of the freight transport industry
Be Customer focused with dedication in your service delivery to meet Customer needs.
Ability to maintain positive mind-set when working under pressure, re-prioritising workload where necessary.
Be reliable with the ability to multitask and have strong problem-solving skills.
Strong attention to detail, accuracy and numeracy.
Excellent IT skills with the ability to learn new systems quickly as required.
Excellent communication skills both verbal/written with a polite, courteous and professional telephone manner

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