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- Annual Salary: Up to £35,000
- Location: Basingstoke, Hampshire
- Job Type: Full-time
Join a leading player in the global freight forwarding industry, part of a multi-cultural group that integrates freight services, information management, and added value into comprehensive solutions. This role is crucial in providing exceptional freight forwarding services and customer support directly on a client site, tailored to both customer and company needs.
Day-to-day of the role:- Complete end-to-end forwarding activities specific to your role.
- Handle Dangerous Goods paperwork for all transportation modes.
- Collaborate closely with both internal and external customers, focusing on superior customer service.
- Organise transport by air, road, and sea.
- Utilise Next Gen/MS Office for various operational tasks.
- Ensure timely updates for invoicing, job costing, CIA, Netting, and milestones.
- Manage customs entries and maintain cost control.
- Support senior forwarders, supervisors, and your line manager as needed.
- Complete all required reports, including those specific to internal and customer needs, within set deadlines.
- Address and resolve queries from customers and suppliers.
- Adopt Best Practice models and maintain a clean desk policy.
- Participate in customer reviews to enhance visibility and relationships.
- Assist in customer and business development alongside sales and management teams.
- Operate within the company's QA system and handle any additional tasks as directed.
- GCSE/O level standard education or equivalent.
- Proven customer service and operational experience within the business sector.
- In-depth knowledge of international transportation and logistics, specifically in export Air, Sea, and Road operations.
- Understanding of financials and their impact on business.
- Proficiency in IT systems and processes used in the transport sector.
- Fluent in English and any other languages beneficial for operations.
- IATA qualification and ability to pass the reval exam every 2 years.
- Competitive salary package.
- Opportunities for professional growth within a global company.
- Engagement in diverse and challenging projects.
- Supportive team environment.
To apply for this Freight Forwarder position, please submit your CV now!
