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This role is based in Feltham and is paying 30k pro rata
This is a temp role to start asap, and you need to have the below experience or similar
Please email me only if you are interested
Do not call, please email, and I will get back to you. Thank you in advance, and this is not for you.Please pass on if you know anyone with this background. Thank you
Works Planner - Temp
Location: Feltham TW14
Hours of work: 40 Hours per week
Key Responsibilities:
- Undertake the work planning function for a group of maintenance operatives
- Utilising a range of IT systems to ensure that all appointed jobs are carried out on time and that there is effective communication with customers.
- Carry out other administrative and data handling functions as instructed by the Senior Planner & Supervision Officer, including updating all systems information, addressing queries from the Customer Service Centre.
- The post holder may be required to work in any admin capacity within the Repairs Service, ensuring that the directorate works as one entity.
- Create all new jobs, manage all workers’ diaries, and schedule appointments.
- Review the balance of work in the team and in individual trades to ensure that there is capacity to deliver emergency and urgent repairs.
- Ensure that any jobs ordered without appointments, such as communal repairs, are effectively integrated into the workload and completed within overall job priority times.
- Initiate calls to tenants/leaseholders -rescheduling repairs at the earliest possible time.
- Follow up on any 'out of hours’ emergencies to ensure work completion information is properly recorded and necessary follow-up work is arranged.
- Ability to deal sympathetically with tenants and leaseholders in the course of daily duties.
- Good sound educational background with strong repair systems. Excellent Microsoft Excel and PowerPoint experience.
- Significant experience in a high-profile customer services role within a social housing repairs environment.
- Ability to manage all aspects of a customer-focused team, including supporting, developing and motivating staff, budgetary control and planning services.
- A proven track record of successfully working in a customer service team in a contact centre or a responsive repair environment.
