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Customer contact centre information clerk
Contact Centre Customer Service Agent

Contact Centre Customer Service Agent

CCP

Posted 13 hours ago, valid for 25 days

Ferndown, Dorset BH22 9JE

£12.27 per hour

Part Time

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Sonic Summary

The position is for Temporary Customer Service Advisors located in Ferndown, starting on April 7th with a contract length of 6 weeks.
Candidates should have prior experience in a call center or healthcare booking role, with a focus on strong verbal and written communication skills.
The role involves handling 80-100 inbound calls daily for medical appointment bookings and requires accurate data entry into a CRM system.
The hourly pay for this position is £12.27, and there is potential for extension or hybrid/remote working options after the initial period.
Applicants should be comfortable discussing criminal record information, and CCP is managing the recruitment process for this role.

Temporary Customer Service AdvisorsLocation: FerndownStart Date: Wednesday 7th AprilContract Length: 6 Weeks (possible extension thereafter)Hours: Monday to Friday, between 8am–3pm (30 hours per week) We’re looking for 10 articulate and professional Customer Service Advisors to support a fast-paced medical booking service in Ferndown. You’ll be the first point of contact for patients and healthcare professionals, handling high call volumes and ensuring accurate, timely data entry. This is a temporary 6-week role with potential for extension or hybrid/remote working options after the initial period. Role Summary

Take inbound calls for medical appointment bookings (GP, Dentist, Physio, etc.)
Handle 80–100 calls per day with empathy and efficiency
Accurately input notes into a CRM system
Maintain professional, clear and articulate communication at all times
Strong written ability is essential for data entry and CRM updates

What We’re Looking For:

Excellent verbal and written communication skills
Calm, confident phone manner with attention to detail
Previous experience in a call centre or healthcare booking role is ideal
CRM/data entry experience is highly beneficial
Must be comfortable discussing criminal record information (spent or unspent – not necessarily disqualifying)

Office-based in Ferndown initially, with the potential for hybrid or fully remote working after 6 weeks should the contract extend, or a permanent opportunity become available. Pay: £12.27 hourly rate This opportunity is being recruited for by CCP. Apply today if you would like to be part of something exciting and enjoy working in a dynamic and agile environment. If you would like to know more about this exciting opportunity, please apply online, or call CCP on . We will aim to respond to all applications within 48 hours.

CCP are experts in Customer Operations and CX recruitment, trusted since 2007 for connecting top talent with leading brands. We’re known for our vast network and consistently great service.

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