Parts Coordinator

Parts Coordinator Job in Ferndown  

Salary: £30,000 PA 

Location: Ferndown, fully office based 

Working Hours: Monday – Friday, 8:00am – 5:00pm 

Contract Type: Permanent, Full-time 

Start Date: ASAP 

Dovetail Recruitment are pleased to be working with a highly respected client in the Ferndown area who are now recruiting for a Parts Coordinator to join their well -established team. As part of the team, you’ll be ensuring the smooth running of all Parts activities. Working with both customers and field-based engineers in parts identification for a range of products. Placing orders with suppliers and arranging deliveries. 

Duties and Responsibilities:  

• Collaborate with field-based engineers and customers to identify and source required parts. 

• Proactively assist engineers in forward planning of parts requirements and coordinate timely deliveries. 

• Handle inbound calls and customer enquiries courteously and promptly. 

• Liaise with suppliers to obtain competitive pricing, place purchase orders, and manage procurement administration. 

• Take a proactive approach to parts purchasing, identify pricing opportunities. 

• Ensure customers are informed immediately of any changes to pre-agreed parts or delivery arrangements. 

• Prepare accurate repair estimates for customers and provide timely updates on ongoing jobs. 

• Assist with job sheet processing where parts information needs to be checked. 

• Actively identify and resolve issues related to parts, delivery, or communication  

• Provide support to ensure that parts stores records are accurate and help with general stock control. 

• Pack parts and organize dispatch to customers, ensuring correct paperwork and courier arrangements. 

• Deal with goods-in as required on a rota basis 

• Support with warranty claims – as required. 

• Working within our ISO9001, 14001 & 45001 procedures 

Minimum Skills & Experience Required:  

• Experience working within the automotive industry 

• Knowledge of parts sourcing and warranty administration 

• Excellent telephone manner, polite and friendly at all times 

• Excellent communicator 

• Attention to detail 

• Confident with Microsoft Excel 

Company Benefits:   

• Contributory pension scheme  

• 23 days holiday plus Bank Holidays - rising by one day a year to a maximum of 30 days after 8 years’ service.  

• Career review via appraisal system, including any training required.  

• Discretionary Sick Pay.  

• Free life assurance  

• Free Personal Accident Insurance   

• Company paid Health Plan for employees and their children up to the age of 18 years. Partner option available too.  

• Cycle to Work Scheme.  

• Free car parking.