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Care Operations Manager (Registered Manager) - Multi-Site Home Care
Location: Frodsham (covering 3 local sites)
Hours: Monday to Friday, finish 5pm
Salary: Up to 60,000 + package
Full-Time | Permanent | Private Home Care Provider | Confidential Role
We're recruiting for a senior Care Operations Manager / Registered Manager to take full operational ownership of three local home care sites, acting as the day-to-day lead when the business owner is off-site.
This is a hands-on, commercially aware leadership role for someone who can run the operation end-to-end: people, rotas, capacity, compliance, quality, and performance. You'll have genuine autonomy to make decisions, solve problems quickly, and keep standards consistently high across all sites.
The Role
As Care Operations Manager (Registered Manager), you will:
- Be the operational lead across three sites, ensuring smooth day-to-day delivery
- Act as Registered Manager for regulated activity (CQC) and lead inspection readiness
- Own rota, scheduling and capacity planning, ensuring the right care at the right time
- Drive staffing performance: recruitment pipeline, onboarding, retention, supervision and culture
- Ensure strong quality systems: audits, spot checks, call monitoring, care plans, risk and medication processes
- Lead on safeguarding, incidents, complaints and all required notifications
- Manage and improve KPIs (compliance, continuity, missed calls, punctuality, capacity, customer feedback)
- Work closely with the owner on commercial performance, efficiency and growth, including improving productivity
- Build strong relationships with clients, families, professionals and stakeholders to protect reputation and service quality
Who This Suits
You'll likely be a current or recent:
- Registered Manager (Domiciliary Care) with strong operational control
- Branch Manager / Operations Manager within home care
- Peripatetic / Multi-site Manager with a track record of stabilising and improving services
What We're Looking For
- Proven experience in domiciliary care operations (multi-site exposure is highly desirable)
- Confident managing rotas/scheduling, capacity, and day-to-day problem solving
- Strong working knowledge of CQC regulations and the Fundamental Standards
- A leadership style that is visible, organised and decisive
- Commercial awareness and ability to balance quality with performance
- Level 5 Diploma in Health & Social Care (or working towards)
- Full UK driving licence and access to a vehicle
Why This Role?
- A rare chance to be the operational number two in a growing business
- High autonomy and trust - you'll run the sites, not just "manage compliance"
- Monday to Friday structure with a clear focus on operational control and service standards
- Real scope to improve performance and shape how the services are run
Reference: BBBH35046
