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Escape Recruitment Services is working with a successful and steadily growing manufacturing company in the Scottish Borders to recruit a Customer Service Coordinator for their team.
Based in the Customer Service team, you will be the first point of contact for customers in relation to placing new orders and also enquiries regarding previous products bought.
Responsibilities include:
- Deal with incoming customer enquiries by telephone and email
- Provide information on product availability, specification and pricing
- Liaise with approved suppliers to obtain quotes on parts
- Arrange maintenance services and repairs for products, this will include gathering all technical data required from customer for the Engineering team
- Communicate with internal teams including Engineering and Manufacturing to obtain required technical information
- Provide customers with quotations and follow up on previous quotes
- Arranging for product samples to be sent to customers
- Point of contact for customer throughout the lifecycle of the order, dealing with any query or issue that may arise
- Monitor and track orders to ensure that they are completed on time, on budget and right through to completion
Experience & Background Required:
- Previous experience of working in a similar administration role, this would include Sales Administration, Project Coordination, Customer Service Coordinator etc.
- Experience of working in a technical manufacturing, engineering or supply chain environment
- Ability to provide first class customer service at all times
- Exceptional planning, prioritising and attention to detail skills
- Strong communication skills, both written and verbal
- Confident dealing with a variety of internal and external customers and suppliers
- IT skills should include MS Office (Word and Excel) and CRM/ERP systems
