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IT Team Leader (3rd Line Infrastructure Support) - DV Cleared / Eligible
Location: Faslane, Clyde, Scotland (100% On-site)
Salary: 50,000 - 55,000 per annum
Clearance: Must hold or be eligible for UK Developed Vetting (DV) Clearance
Are you an experienced 3rd Line Infrastructure Engineer with proven leadership skills, looking for a unique opportunity to build and shape a brand-new support team?
Do you want your work to directly support critical UK defence training capabilities?
Our client, a leading global technology and IT services organisation, is seeking a talented and motivated IT Team Leader to establish and manage a new 2nd/3rd line support function at a key MoD site in Faslane.
This is a fantastic chance to make a significant impact, develop your management portfolio, and support vital operations for UK armed forces personnel.
About the Role:
This is a hands-on leadership role where you will be instrumental in building a high-performing team from the ground up. You will blend your technical expertise with your leadership abilities to ensure the smooth operation and support of essential training systems.
Key Responsibilities:
- Build & Lead: Recruit, mentor, and manage a new team of 2nd/3rd line support technicians.
- Technical Expertise: Provide expert 3rd line technical support and troubleshooting for complex infrastructure issues across legacy and future training systems.
- Process Development: Create, implement, and refine support processes and documentation to ensure efficient service delivery and meet strict KPIs/PIs.
- Stakeholder Engagement: Act as a key point of contact for the customer, providing guidance, ensuring contractual obligations are met, and maintaining high levels of satisfaction.
- Collaboration: Work effectively with remote technical teams across the UK to ensure cohesive support.
- System Support: Contribute to system installations, document reviews, and potentially engage in project work.
What You'll Bring (Essential Skills & Experience):
- Must hold or be eligible and willing to undergo UK Developed Vetting (DV) clearance.
- Proven experience in a 3rd Line IT Infrastructure Support role.
- Demonstrable Team Lead or supervisory experience within an IT support environment.
- Strong technical knowledge and hands-on experience with:
- Virtualisation (specifically VMware vSphere)
- Storage Area Networks (specifically NetApp)
- Microsoft Windows Server (ideally 2019)
- Networking (Cisco and/or Juniper switches/principles)
- Security Tools (specifically McAfee suite)
- Solid understanding of ITIL processes.
- Excellent communication, leadership, and mentoring skills.
- Ability to create clear technical documentation and processes.
- Customer-focused mindset.
Desirable Skills:
- Experience with Splunk.
- Experience supporting Microsoft Windows 10 environments.
- Knowledge of Active Directory and SharePoint.
- Familiarity with military security protocols, Protected Document Registers (PDR), or Joint Service Publications (JSPs).
What's On Offer:
- Competitive salary (50,000 - 55,000).
- Unique Opportunity: The chance to build and lead your own team within a prestigious environment.
- Career Growth: Develop your management skills and technical knowledge with opportunities for self-study and formal training.
- Impactful Work: Contribute directly to the training and readiness of UK armed forces.
- Work-Life Balance: Standard Monday-Friday office hours (08:00 - 16:00) with NO on-call requirement.
- Stable Environment: Join a respected organisation supporting long-term critical infrastructure.
- Efficient Process: Streamlined single-stage interview process.
Important Notes:
- This role is strictly site-based in Faslane, Clyde. Remote working is not possible due to the nature of the work.
- DV Clearance is mandatory. Candidates must currently hold it or meet the stringent eligibility criteria and be prepared to undergo the vetting process.
Ready to Build Your Team and Make a Difference?
If you are a DV-eligible 3rd Line Engineer with leadership ambitions looking for a challenging and rewarding role, we want to hear from you!
Apply Now: Please submit your updated CV via the link below or contact [Your Name/Agency Contact Point] at [Your Email Address/Phone Number] for a confidential discussion.
CBSbutler is acting as an employment agency in relation to this vacancy.
