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Customer Service Executive Salary £26,000 Newcastle Upon Tyne NE11 0RU
Do you have customer service experience? Looking to elevate your career? Join us as a Customer Service Executive as we celebrate yet another record-breaking year of growth. Embark on an exciting journey with Smart IT, a dynamic and rapidly expanding IT Solutions provider, at the forefront of technological innovation in the North East!
Benefits of being a Customer Service Executive:
- Weekends Off: Embrace a work-life balance with absolutely no weekend work.
- Training Excellence: Dive into fully paid training and an ongoing development program to keep your skills sharp and your career on the rise.
- Earning Potential: A very competitive basic salary based on your experience.
- Limitless Growth: Ride the wave of our yearly growth, offering boundless opportunities to elevate your career.
- Time Off Benefits: Enjoy competitive holiday entitlement, and here's the cherry on top – paid holiday on your Birthday!
- Wellness Perks: Pedal into health with the Cycle to Work scheme, ensure your child's care with the Childcare Voucher scheme, and plan for the future with our Company Pension scheme.
- Free Parking: Park your worries aside with the added perk of free parking.
Customer Service Executive Role and Responsibilities:
- Investigate and respond to customer queries, utilising our advanced CRM system
- Provide quotes for small projects and adjust service contracts as needed
- Identify recurring issues, collaborating with the service delivery manager to prevent recurrence
- Ensure customers receive top-notch service quality, measuring and analysing customer feedback
- Conduct meetings with new customers, guiding them through the onboarding process
- Communicate extensive product and service information effectively to customers
- Conduct surveys and compile reports based on customer feedback on products and services
- Resolve customer complaints and queries with efficiency and professionalism
- Identify potential leads for the Sales Team
Required skills of a Customer Service Executive:
- Exceptional communication skills
- Minimum 2 years customer service experience
- Valid driving license and own vehicle:
- Excellent interpersonal skills: Forge connections effortlessly, making every interaction memorable.
- Strong organisational and multitasking abilities: Juggle tasks with finesse and maintain impeccable organisational skills.
At Smart IT, we don't just follow trends; we set them. Join us, and be a part of a company that values innovation, fosters professional development, and rewards excellence. Be a key player in a company that's making waves, seize this opportunity and APPLY TODAY WE WANT TO SPEAK TO YOU!
