Head Housekeeper

Head Housekeeper – North East Based Hotel

Adkins & Cheurfi Recruitment are delighted to be recruiting for a Head Housekeeper on behalf of our client's hotel based in the North-East. This is a key leadership role where you'll take ownership of the day-to-day running of the housekeeping department. You'll lead, inspire, and develop your team while ensuring high standards, strong performance, and excellent guest experiences. Building a positive and trusted relationship with the client will be central to your success, helping to ensure long-term partnership and service excellence.

The Opportunity

In this role, you'll have the opportunity to make a real impact by:

• Leading, motivating, and supporting your housekeeping team to deliver outstanding results and maintain strong on-site relationships
• Ensuring all housekeeping services consistently meet and exceed quality standards
• Carrying out regular floor walks and room inspections to maintain attention to detail
• Managing site budgets and performance targets, with daily awareness of results and a focus on cost control
• Reviewing weekly performance alongside the Operations Manager
• Overseeing recruitment, engagement, and development of the on-site team
• Ensuring all team members receive effective training to meet quality, productivity, and safety expectations
• Maintaining compliance with statutory requirements and company policies, including training and documentation
• Promoting a safe, secure, and positive working environment through effective safety and security practices

The ideal candidate will be/have:

• Proven experience as a Head Housekeeper or in a similar supervisory or leadership role
• A strong track record of managing teams and driving continuous improvement
• Confident communication skills, both written and verbal, with the ability to engage effectively at all levels
• Good IT skills and experience using digital systems
• Experience in coaching, training, and developing team members
• Knowledge of health and safety requirements and training delivery
• A flexible, positive attitude and a great sense of humour

Company Benefits

• Private medical insurance, including cover for pre-existing conditions
• Competitive pay with genuine opportunities for career progression
• Full training and ongoing development support
• Access to early wage withdrawal for added financial flexibility
• Wellbeing support and confidential mental health assistance
• 5.6 weeks' holiday (pro rata)
• Workplace pension scheme (subject to eligibility)
• Life insurance after a qualifying period
• A positive, inclusive company culture with real opportunities to grow your career

Full-time, 5 days per week, 40 hours per week up to £30k per annum.

Further information to be disclosed at shortlisting.

The Legal Stuff:

Adkins & Cheurfi Recruitment is acting as an Employment Agency in relation to this vacancy. All candidates registering with Adkins & Cheurfi Recruitment must provide proof of identity, eligibility to work in the UK, and any relevant qualifications and references.

Unfortunately, no sponsorship is available with this role.