- Lead and oversee operations during their shifts, ensuring smooth and efficient workflow,
- Responsbile for inventory management, team performance and adherence to safety protocols.
- Work proactively with colleagues to develop workplan and resource plans to ensure customer demand and SLAs are met
- Continuously strive to deliver excellent service across all channels.
- Provide constant coaching and support to their direct reports with a view to identifying areas for development
- Demonstrable experience gained in a fast paced environment managing large teams to achieve measarable goals.
- Experience in leading managers to deliver results with their own teams through effective coaching and implementation of development plans.Â
- Proactive approach to problem solving, calm and level head under pressure
- Experience of leading and initiating change management initiatives and driving continuous improvement processes.Â
- Extensive experience of managing resource plans and demand forecasts to effectively align resources to operational and financial targets.Â
- Strong communication and people leadership capacity with a leaning towards building highly engaged and motivated workplace teams.Â