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Reed Business Support, the UK’s leading specialist recruitment partner, is proud to be working with our client in Rochester to recruit an experienced Contact Centre Advisor. This is a fantastic opportunity to join a fast-paced and customer-focused environment where your communication skills and service mindset will be highly valued.
About the Role – Contact Centre AdvisorAs a Contact Centre Advisor, you will be responsible for making outbound calls to customers, providing support, promoting services, and ensuring a positive customer experience. You’ll be part of a friendly and professional team, working collaboratively to meet service and performance goals.
Key Responsibilities:- Making outbound calls to existing and potential customers
- Following up on enquiries and previous interactions
- Promoting products and services in a clear and engaging manner
- Accurately updating customer records and notes
- Handling objections and resolving queries with professionalism
- Achieving individual and team targets for customer satisfaction and engagement
- Competitive salary
- 25 days annual leave plus bank holidays
- Company pension scheme
- Health and wellbeing support
- Career development and internal progression opportunities
- Supportive and inclusive office culture
To be successful in this role, you will need to:
- Demonstrate experience gained in a similar contact centre or outbound customer service role
- Have excellent communication and interpersonal skills
- Be confident using IT systems and managing multiple tasks
- Be located within a commutable distance to Rochester
- Be available to work full-time from our office
If you're passionate about customer service and thrive in a busy contact centre environment, apply now to become our next Contact Centre Advisor!
