Customer Support Coordinator

Service Support Coordinator

Gillingham

A fantastic opportunity to work in the UK’s industry-leading independent fire and security specialist company, they are renowned for their expertise in design, supply and installation. My client is looking for a highly organised, detail oriented Service Support Coordinator to join their team and play a vital role in delivering exceptional customer service and operational support. 

Package

£26-28,000

Monday – Friday 8.30-5pm | generous leave allowance | company pension scheme | company parking | Medicash heath plan | Employee discount scheme

Main Responsibilities

As a Service Support Coordinator, you'll be the backbone of our service team, ensuring continuity and efficiency in our day-to-day operations.

• Coordinating planned maintenance and remedial works with clients and engineers.

• Providing cover for Account Handlers, maintaining strong client relationships in their absence
• Preparing risk assessments and method statements for planned maintenance
• Responding to emergency call-outs within agreed KPIs
• Handling client enquiries promptly and professionally
• Managing administrative tasks such as data entry, job bookings, and communication via email and phone
• Processing paperwork including worksheets and purchase orders in line with ISO procedures
• Supporting the wider service team and stepping in where needed to ensure seamless service delivery

• Ensuring all works are delivered within KPI deadlines and are financially and commercially sound.

Knowledge and Experiences

• A background in customer service, ideally within a technical or service-based industry
• Proficiency in Microsoft Office applications
• A good understanding of financial processes such as budgeting and job costing
• A willingness to learn industry-specific compliance and regulations
• High levels of integrity, empathy, and resilience

• Excellent written, verbal, and numerical skills with a confident telephone manner.

If you're looking to grow your career with a forward-thinking company that makes a real difference, to peoples safety and to the planet, we would love to hear from you, please apply now! If your application is successful a 4way member will be in touch.