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Summer-Browning Associates is currently supporting our client in Central Government, who is seeking a Service Desk Analyst for an initial 6-month assignment with an option to extend
Location: Glasgow - 100% onsite
Essential Skills: The ideal candidate will hold active SC clearance and a proven background in Service Desk operations, with the following skills/experience:
- Experience in 1st Line Support within the Service Desk, Incident and Request Fulfilment processes, along with a good understanding of priority classifications and SLAs.
- Experience in supporting EUC and 2nd line teams within a Public Sector IT Service Environment.
- Experience in incident triage and resolution.
- Knowledge of Microsoft operating systems and applications, including but not limited to Windows Server 2012, Exchange 2013, Windows 10, Office 365, and general networking technologies.
- Working knowledge of remote working technologies such as MSTSC, MSRA, and iLO.
To apply, please submit your latest CV for review.
