- Processing sales orders accurately and efficiently
- Managing customer accounts and handling enquiries via phone and email
- Liaising closely with the Sales Manager and wider team
- Responding to customer queries and providing exceptional service
- Supporting with pricing, quotes, and order processing
- Building strong relationships with existing customers while developing a new client base
- Supporting credit control and order fulfilment processes
- Proven experience in a sales-focused role
- A proactive, confident sales approach with excellent communication skills
- Strong customer service mindset and the ability to manage multiple tasks
- Experience working in builder’s merchants or a construction-related environment is highly desirable
- Comfortable with phone and email-based customer interaction
- Organised, team-focused and target-driven