Client Services Administrator

We're looking for an organised, proactive person to join our busy and supportive team. This varied role involves working closely with the Director and wider departments to ensure customers receive accurate, timely information and a smooth experience from enquiry through to delivery. If you enjoy building relationships, problem-solving, and seeing tasks through from start to finish, this could be the ideal opportunity for you.

This is a great chance to join a well-established company with a strong reputation, where your input will directly support our continued success and high levels of customer satisfaction.

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  Preparing customer quotations and following up to encourage order progression.
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  Processing incoming orders using internal systems and coordinating with teams across Design, Production, and Finance.
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  Monitoring stock levels of key products and assisting with placing purchase orders when needed.
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  Ordering equipment and parts from international suppliers.
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  Supporting the Director with diary management and general administrative duties.
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  Creating and presenting reports for monthly and annual internal meetings.
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  Building on relationships with existing clients and supporting new enquiries.
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  Providing timely updates to customers about their orders and delivery times.
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  Taking and editing product photos or short videos for marketing and social media use.
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  Assisting with written content for social media to showcase our equipment and projects.

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  Friendly, clear communication style with a can-do attitude.
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  Good problem-solving skills and a proactive approach to tasks.
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  Previous experience in an administrative, customer service, or order processing role.
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  Strong time management skills and the ability to meet internal deadlines.
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  Professional approach to handling confidential or sensitive information.
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  Comfortable using Microsoft Office (Word, Excel, Outlook, PowerPoint).
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  Experience using Sage 50 Accounts is a bonus, but full training can be provided.
  Contact Millie for more information - (phone number removed) or
  
  INDPERM