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Services Manager (Housing & Community Engagement
Are you an experienced leader in housing, customer service or community engagement looking for your next step at senior level?
We're working with a well-established housing provider who is committed to delivering high-quality services and meaningful impact within the community. They are now seeking a Customer Services Manager to lead their Housing & Community Engagement function and drive service excellence.
This is a key leadership role where you will shape strategy, manage performance, and ensure high standards across housing management, customer services and community initiatives.
What You'll Be Doing
Leading the Housing & Community Engagement team to deliver high-quality, resident-focused services
Driving continuous improvement, innovation and value for money
Ensuring compliance with statutory and regulatory requirements
Developing and implementing policies, procedures and service improvement plans
Monitoring performance and reporting to senior leadership
Managing budgets and supporting long-term business planning
Building strong relationships with stakeholders and strategic partners
Supporting community engagement and tenant participation initiatives
Contributing to wider organisational strategy as part of the Senior Management Team
What We're Looking For
Strong leadership/management experience within housing or a related sector
Excellent knowledge of customer service and/or housing management operations
Proven ability to deliver service improvements and manage performance
Understanding of regulatory compliance in housing
Strategic mindset with hands-on operational ability
Confident communicator and relationship builder
Passion for community impact and tenant-focused services
Why Apply?
Generous holiday allowance Chance to make a real difference in the community Supportive leadership team Opportunity to progress to a permanent role Strategic responsibility with autonomy to implement change
This is a fantastic opportunity for someone ambitious, values-driven and ready to take ownership of a key service area.
Interested?
Apply now with your CV or email
Customer Services Manager (Housing & Community Engagement)
Salary: 40,234 - 43,530
Generous holidays + Opportunity to go permanent
Location: Glasgow
Are you an experienced leader in housing, customer service or community engagement looking for your next step at senior level?
We're working with a well-established housing provider who is committed to delivering high-quality services and meaningful impact within the community. They are now seeking a Customer Services Manager to lead their Housing & Community Engagement function and drive service excellence.
This is a key leadership role where you will shape strategy, manage performance, and ensure high standards across housing management, customer services and community initiatives.
What You'll Be Doing
Leading the Housing & Community Engagement team to deliver high-quality, resident-focused services
Driving continuous improvement, innovation and value for money
Ensuring compliance with statutory and regulatory requirements
Developing and implementing policies, procedures and service improvement plans
Monitoring performance and reporting to senior leadership
Managing budgets and supporting long-term business planning
Building strong relationships with stakeholders and strategic partners
Supporting community engagement and tenant participation initiatives
Contributing to wider organisational strategy as part of the Senior Management Team
What We're Looking For
Strong leadership/management experience within housing or a related sector
Excellent knowledge of customer service and/or housing management operations
Proven ability to deliver service improvements and manage performance
Understanding of regulatory compliance in housing
Strategic mindset with hands-on operational ability
Confident communicator and relationship builder
Passion for community impact and tenant-focused services
Why Apply?
Competitive salary: 40,234 - 43,530
Generous holiday allowance
Chance to make a real difference in the community
Supportive leadership team
Opportunity to progress to a permanent role
Strategic responsibility with autonomy to implement change
This is a fantastic opportunity for someone ambitious, values-driven and ready to take ownership of a key service area.
Interested?
Apply now with your CV or email laura (url removed)
RG Setsquare is acting as an Employment Business in relation to this vacancy.
