- Proactively chase outstanding payments with professionalism and persistence
- Monitor overdue accounts and escalate issues when necessary
- Liaise across departments to resolve aged debt in line with policy
- Communicate with clients via phone and email to ensure resolution
- Deliver excellent customer service and clear, effective communication
- Support accurate invoicing and timely payment processing
- Work collaboratively with colleagues and provide cover where needed
- Resolve client queries efficiently and professionally
- Proven experience in a Credit Control or similar finance role
- Strong verbal and written communication skills
- Excel skills and comfortable working with data
- Highly organised, detail-oriented, and able to manage multiple priorities