Customer Sales and Service Administrator

Murray Recruitment are recruiting a Customer Sales & Service Administrator for our client based in South Lanarkshire.

Role Overview:

This is an excellent opportunity to join a dynamic and fast-paced product distribution environment, where delivering an exceptional customer experience is at the heart of every interaction. The Customer Sales & Service Representative will play a key role in managing customer relationships, processing orders, and coordinating logistics to ensure smooth operations and customer satisfaction. This role offers the chance to support both sales and service teams while maintaining exceptional customer service standards.

Key Responsibilities:

• Respond to customer enquiries across multiple channels including phone, email, live chat, and web.
• Take full ownership of enquiries, providing a seamless and professional end-to-end customer experience.
• Process and manage customer orders from quotation through to delivery and after-sales support.
• Liaise with warehouse and logistics teams to ensure accurate and timely dispatch of goods.
• Provide regular updates to customers on order status, delivery timelines, and satisfaction checks.
• Identify and act upon sales opportunities to contribute to team targets.
• Maintain accurate records within CRM and ERP systems.
• Resolve complaints or delivery issues efficiently and courteously.
• Prepare and distribute quotations, invoices, and relevant documentation.
• Support the sales team with lead generation and ongoing account management.
• Stay informed on product specifications, pricing, promotions, and availability.
• Provide product and technical advice, identifying customer needs to offer tailored recommendations.
• Carry out any additional tasks necessary to uphold a high standard of service.

Skills & Experience:

• Experience in a Sales Administrator or similar position
• Excellent communication and interpersonal skills at a professional business level.
• Proven ability to deliver outstanding customer service.
• Strong multitasking and problem-solving skills, with great attention to detail.
• Proficient in Microsoft Office and familiar with CRM/ERP systems.
• Customer-focused, proactive, and solutions-oriented.

Offering:

• Competitive salary up to TBC, depending on experience.
• Working hours: Monday to Friday, 8.30am - 4.45pm or 8.45am - 5.00pm.
• Option for part-time hybrid working after the initial training period.
• 25 days annual leave plus statutory holidays.
• Healthcare Plan