Customer Service Representative
Shift Times: Flexible work patterns to cover the below working hours; 8am-8pm on weekdays, 8am-6pm on weekends
Pay Rate: 12.60PH
Location: Glasgow, G2 8JX
Job Purpose / Overview
As a Customer Service Representative, you'll be responsible for delivering a first-class customer experience to help make NS&I the UK's most trusted savings provider. Working in a fast-paced contact centre environment that has the customer at the heart of everything we do. A Customer Service Representative is someone that has a positive approach to customer service, good communication and computer skills, and is open to learning new things. Some key parts of the role are detailed below.
Customer - Help resolve customer queries on first contact whilst meeting the required quality assurance and customer satisfaction standards. Actively engage in all training, coaching and support sessions to help deliver a first-class customer experience.
People - Live the Sopra Steria values towards colleagues and customers at all times. Ensuring people feel safe and respected in work. Proactively engaging in wellbeing and people activities.
Transformation - Dealing with a variety of ad hoc duties. Acting as appropriate on trends including customer feedback and technical issues. Proactively support with change activities to help make NS&I the UK's most trusted savings provider.
Compliance and Regulation: Follow all compliance, legal and regulatory requirements, completing all relevant training.
To succeed you will need
Customer Focus: Committed to building excellent relationships with customers, based on a full understanding of their needs. Dedicated to delivering what is promised.
Team working: Working together by involving others in goals and plans, sharing knowledge, taking a positive role in teambuilding and collaboration with other teams.
Personal development: Continuously reviewing and improving personal skills, seeking challenging opportunities to stimulate personal development and growth.
Flexibility: Taking a flexible approach, revising plans and decisions considering new information and changing circumstances, dealing positively with organizational change.
Apply now and a member of the team will be in touch!
Back to searchCustomer Service Advisor
Manpower UK Ltd
Posted 5 days ago, valid for 22 days
Glasgow, City of Glasgow G2 5LA, Scotland
£12.6 per hour
Part Time
By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.
SonicJobs' Terms & Conditions and Privacy Policy also apply.
Sonic Summary
- The Customer Service Representative position offers flexible shift times covering weekdays from 8am-8pm and weekends from 8am-6pm.
- The pay rate for this role is £12.60 per hour, located in Glasgow, G2 8JX.
- Candidates should possess good communication and computer skills, with a positive approach to customer service.
- The role requires a commitment to customer focus, teamwork, personal development, and flexibility in dealing with change.
- Previous experience in a customer service role is preferred, although specific years of experience are not mentioned.
