Repairs & Factoring Admin Assistant

Location: Glasgow
Salary: EVH Grade 5
Contract: Full-time
Department: Finance / Factoring
Reporting to: Factoring Team Leader

Are you organised, people-focused, and great at keeping things moving behind the scenes?
Do you enjoy helping customers, solving problems, and being the first point of contact in a busy repairs/factoring environment?

We're looking for a Repairs & Factoring Admin Assistant to join a warm, supportive team and play a key role in delivering an excellent service to factored homeowners.

As the Repairs & Factoring Admin Assistant, you will be the friendly and efficient first point of contact for owners, contractors, and internal teams. You'll support the Factoring Team with a mix of customer service, repairs coordination, and general administration.

Your day-to-day will include:

• Being the first point of contact for calls, emails, and queries from factored owners

• Logging and processing repairs, answering repair-related questions, and raising proposed works

• Supporting the administration of factoring complaints and responding to service queries

• Providing admin support for Written Statements of Service

• Liaising with contractors, suppliers, and local authorities

• Assisting with owners' meetings and keeping records and property/owner data up to date

• Issuing welcome packs to new purchasers

• Taking card payments and setting up/amending direct debits

• Working closely with the Property Team on repair requests

• General admin duties to keep the service organised, smooth, and efficient

This role is ideal for someone who thrives in a busy, customer-focused environment and loves keeping everything running like clockwork.

We're seeking someone who brings a blend of strong admin skills, great communication, and a warm, customer-first approach.

Essential skills & qualities include:

• Excellent IT skills, especially Excel

• Strong communication and interpersonal skills

• A customer-centred, confident, and friendly manner

• Ability to work well across teams and build positive relationships

• Proactive problem-solving

• Highly organised, great with record-keeping, and able to manage your own workload

Experience we'd love to see:

• Background in repairs administration or property services

• Experience within a factoring service

• Administration experience within a housing association or property factor

• Use of property/repairs systems

• A basic understanding of common technical/property terms

Please apply now or email (url removed)

RG Setsquare is acting as an Employment Business in relation to this vacancy.