Mandarin Speaking Senior Associate Mortgage

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Ref: 22993

The Skills You'll Need: Mandarin to native level, Mortgage related experience, CeMAP qualified is preferred.

Your New Salary: Depending on experience.

Location: Glasgow

Office Based

Perm

Start: ASAP

Working hours: 35 hours

Mandarin Speaking Senior Associate Mortgage - What You'll be Doing:

• Be responsible for customer inquiries
• Implement customer contact strategy
• Identify potential opportunities of sales and implement marketing strategies
• Develop long term relationships with customers
• Assist in on-going CDD review
• Conduct and maintain KYC compliance requirements
• Update and maintain accurate client/credit files
• Assist and conduct overall structured sales interviews, identify customer needs and ensure customers are offered products and services to suit their requirements
• Provide excellent customer service
• Process new accounts and mortgage applications, closure of accounts, change of customers’ information
• Maintain customer relationship and cross-selling relevant products and services
• Promote the Bank’s products in the target local business and commercial markets
• Support with MI reporting and KPI tracking related work
• Ensure all activities meet the Bank’s internal policies, procedures, and other regulatory and mandatory requirements at all times
• Support with system testing and maintenance
• Act as coordinator for projects with the second line of defence (2LoD) and third line of defence (3LoD)

Mandarin speaking Senior Officer - The Skills You'll Need to Succeed:

• Degree educated in Finance, Economics or Accounting
• CeMAP Qualification is required
• Experience in Marketing or Banking is preferred
• Knowledge of Retail Banking Products and processes is preferred
• Commercial awareness
• Good problem solving skills
• Good analytical skills
• Attention to details
• Highly organised
• Proficient in MS Office (Word, Excel and PowerPoint)
• Team player
• Excellent English and Mandarin communication skills

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We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

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