Digital Support Apprentice

Employer description:

Ramage Young is a highly regarded consulting civil and structural engineering practice established by John Ramage and James Young in 1994.

The practice has grown steadily since its inception and has now secured a reputation for providing a professional and reliable, yet innovative service with a broad portfolio of projects and repeat business clients.  Our experience spans a wide variety of sectors. We are particularly favoured by design & build contractors and forward-thinking developers due to our focus on providing economical and sustainable engineering solutions.

We operate from our Glasgow base and have carried out work throughout the UK and internationally, including Qatar, Bahrain, Dubai and Malaysia. At Ramage Young, our approach is based on three key elements – value adding, capable and motivated staff and provision of a quality, responsive service.

Overview:

Ramage Young are looking to bring on their next Digital Support Apprentice to support with their growing workload. In this role, you will provide essential support, ensuring the smooth operation of our office environment. The ideal candidate will possess strong organisational skills, proficiency in computerised systems, and a friendly phone etiquette to assist both clients and colleagues effectively.

Responsibilities:

• First responder for customers in person and from incoming calls. This will involve handling queries, meeting clients and triaging calls to relevant team member.
• Become a superuser on our Project Cost Management (PCM) system to ensure smooth business operations by uploading and managing project records, inputting staff timesheets and expenses.
• Ensure that the resident internal filing system is maintained in a systematic manner by processing current filing, archiving and related activities.
• Formatting proposals and reports on Microsoft Excel and Word to Ramage Young’s standards and templates before uploading to PCM and internal filing systems.
• Assist with inventory management of office supplies and equipment and ordering supplies online if necessary.
• Collaborating with directors to organise travel, accommodation, key logs and company car management.
• Ensure supplier insurances and all relevant documentation is correct and current.
• Updating and maintaining accurate and timely records of SER (Structural Engineers Registration) information.

Desirable skills:

• Basic knowledge of Microsoft packages.
• Excellent communication skills in person and on the phone.
• Organisational skills.
• Willingness to take instructions from others and learn.
• Ability to build rapport and relationships.
• High attention to detail.
• Take own initiative.
• Ability to meet deadlines.
• National 5 English (preferred).

Working hours: 37.5 hours per week, Monday to Thursday 9:30am - 6pm, Friday 8:30am - 5pm.

Salary: £15,300 per annum.

Benefits:

• Free onsite parking.
• Local transport links.
• Collaborative work space.
• Quarterly staff nights out.
• Company pension.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6 or Level 8.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!