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You will be tasked with day-to-day support and troubleshooting of issues within the company's infrastructure network services ensuring you work to agreed SLAs within an ITIL environment.
This role is onsite in Glasgow, paying a salary up to 55,000 DOE. You will need to be a UK Citizen or have Indefinite leave to remain.
Duties:
- Providing 3rd line technical support across the IT Infrastructure environment including cloud technologies and telephony networks. Ensuring that all incidents, problems, and requests are progressed and updated through to completion.
- Design, deploy, and maintain scalable and secure infrastructure solutions within a contact centre environment.
- Collaborate with cross-functional teams to develop and implement network policies, procedures, and best practices.
Experience:
- A minimum of 5 years experience at least 3 of which must be at 3rd Line Support Engineer/Infrastructure & Network level.
- At least 2 years IT experience within in a contact centre environment.
- Excellent Microsoft administration skills to include Azure AD, Intune, O365, Entra, Exchange, SharePoint.
- Excellent experience of infrastructure components like Networking, Server platforms, storage, application structure (2-tier, 3-tier), Identity, Security (Encryption, PKI), load balancing.
- Experience of administration and troubleshooting within Office 365, Azure, Active Directory, Intune, Entra.
- Experience working with a large application estate running IIS & SQL.
- Experience managing infrastructure estates using configuration management and application management & monitoring tools. Strong & demonstrable experience migrating workloads to cloud platforms.
