Back to search
My Client is a dynamic and growing IT services company providing tailored technology solutions to businesses across Scotland. Due to continued growth, they are seeking a motivated and customer-focused Field-Based IT Desktop Support Engineer to join their team. This is an excellent opportunity for a skilled support professional looking to expand their experience in a varied and client-facing role.
The Role:
As a Field-Based IT Desktop Support Engineer, you will be responsible for delivering hands-on support to clients across the Glasgow and Edinburgh areas. You'll be working closely with end-users to resolve technical issues, maintain IT systems, and support the Microsoft infrastructure technologies critical to their daily operations.
Key Responsibilities:
Provide on-site and remote 1st and 2nd line desktop support for client environments.
Troubleshoot and resolve hardware, software, and network issues across desktops, laptops, printers, and mobile devices.
Support Microsoft technologies including Windows 10/11, Microsoft 365, Active Directory, and Exchange Online.
Install, configure, and upgrade IT hardware and software.
Maintain clear and accurate documentation of work carried out.
Escalate complex issues to the appropriate internal teams when necessary.
Deliver excellent customer service and build strong client relationships.
Requirements:
Proven experience in a desktop support or IT field engineer role.
Strong knowledge of Microsoft infrastructure technologies (Windows OS, Microsoft 365, AD, Exchange, etc.).
Experience with basic networking (TCP/IP, DNS, DHCP).
Familiarity with remote support tools and ticketing systems.
Excellent communication and interpersonal skills.
Full UK driving licence and willingness to travel regularly across Glasgow and Edinburgh.
Desirable:
Microsoft certifications (e.g. MS-900, AZ-900, MD-100/101) are a plus.
Experience supporting virtual environments (e.g., Hyper-V or VMware).
If you have the skills and experience we are looking for, please send an up to date CV for an immediate response and more information on a great role with a fantastic Client and end Clients.
