Service Co-Ordinator

Murray Recruitment are recruiting a Service Co-Ordinator for our client based in Glasgow.

Role Overview
This is an excellent opportunity to join a long-established company within the gas sector. The Service Co-Ordinator will play a key role in supporting both the engineering team and customers, ensuring effective scheduling, strong communication, and efficient administrative processes. The role is ideal for a motivated individual who enjoys working in a dynamic office environment and delivering excellent customer service.

Key Responsibilities

• Contacting customers daily to arrange scheduled servicing.
• Reviewing and issuing Service Agreements.
• Planning and organising engineers' diaries.
• Reviewing completed jobs and updating systems accordingly.
• Preparing and issuing quotes for remedial work.
• Liaising with merchants and engineers to ensure accurate pricing.
• Processing invoicing for completed works.
• Handling incoming and outgoing customer calls.
• Creating jobs and updating customer records.
• Maintaining internal work systems and records.
• Managing the company vehicle fleet requirements.
• Ensuring regular servicing of company equipment is carried out.

Skills & Experience

• Previous experience in a busy office environment.
• Strong telephone communication skills, both inbound and outbound.
• Proficient in Microsoft Office and similar administrative systems.
• A logical, practical mindset with attention to detail.
• Excellent organisational skills, with the ability to remain calm under pressure.
• A proactive, can-do attitude with a willingness to learn.
• Must have the right to work in the UK.

Offering

• Salary of 27,500 - 30,000 per annum, dependent on experience.
• Fully office-based role.
• 32 days holiday including public holidays.
• Family-friendly policies.
• Annual performance and salary review.
• Opportunity to join a close-knit, experienced team with long-term career prospects.