Tenant Liaison Officer

Job Title: Temporary Tenant Liaison Officer
Location: Glasgow Harbour
Contract Type: Temporary
Duration: 3 months 
Start Date: Immediate start available 
Working Hours: Full-time, Monday to Friday - 07:30am - 4:30pm

We are seeking a Tenant Liaison Officer on a temporary basis to support the construction team at a housing development in Glasgow. The successful candidate will be the key point of contact between the site team and residents, helping to ensure effective communication, minimise disruption and maintain positive relationships throughout the works.

• Act as the main liaison between tenants/residents and the site team.

• Provide clear, timely updates about upcoming works, timelines and any access requirements.

• Arrange and attend tenant meetings (individual and group) to explain the scope of works and address any concerns.

• Respond promptly and empathetically to tenant queries, feedback or complaints.

• Maintain accurate records of all communication and engagement with residents.

• Distribute written communications (letters, notices, leaflets) outlining key information and schedules.

• Offer additional support to vulnerable tenants and ensure their needs are considered.

• Liaise closely with site managers, subcontractors and housing representatives to coordinate access and minimise inconvenience.

• Assist in tracking resident satisfaction and follow up on any post-completion issues or snagging.

• Previous experience in a similar role, ideally within construction, housing, or property services (e.g. Tenant Liaison Officer, Resident Liaison Officer or Housing Officer).

• Excellent interpersonal and communication skills, both written and verbal.

• Ability to handle difficult conversations with tact, empathy and professionalism.

• Well-organised with strong administrative skills and attention to detail.

• Capable of working independently and collaboratively as part of a wider team.

• Full UK driving licence and access to transport (if required).

• Experience working on occupied housing developments or refurbishment projects.

• A good understanding of construction site processes and health & safety.

• Disclosure Scotland certificate (or willingness to apply if required).

• Competitive hourly or day rate, depending on experience.
  
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Legal Information:
We act as an employment agency for permanent work and as an employment business for temporary work.

For roles in the UK, applicants must be eligible to live and work in the UK.

We value diversity and promote equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all areas of society and can discuss any reasonable adjustments to support your application.