Helpdesk Administrator

Anderson Knight is seeking an Administrator for a reputable company in Glasgow.

The role involves managing inbound and outbound phone communications, collaborating with colleagues, engineers, and contractors to ensure efficient task management, including data entry for purchase orders, processing contractor quotes, and validating invoices.

Working hours are Monday to Friday, 9 am to 5 pm, with a salary of 24,969 annually.

Main Duties and Responsibilities:

• Delivering consistent high-quality customer service.

• Handling calls from various stakeholders.

• Managing purchase orders.

• Coordinating with customers and contractors on ETAs.

• Accurately inputting supplier quotations.

• Processing part procurement requests and validating contractor invoices.

Key Attributes and Skills:

• Strong drive for customer excellence.

• Excellent communication skills.

• Attention to detail.

• Ability to work well in a team.

• Proficiency in Microsoft Office.

• Previous experience in contact centre/call centre/helpdesk roles.

Company benefits include 33 days (6.6 weeks) of paid holiday for full-time employees, hybrid working arrangements, free onsite parking, subsidised canteen facilities, a pension scheme with up to 5% matched contribution, a company funded Healthshield cash plan, access to colleague reward and recognition tools, and discounts at various retailers.

If you are ready to embrace this excellent opportunity, please forward your CV with confidence.