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Reference Number: JR248400
Location: Kaplan Living, Glasgow
Working Pattern: Part time, 12.5 hours per week
Contract Type: Fixed Term Contract, ending July 2026
Number of roles: 1
Salary: £12.60 per hour
Are you a student looking for accommodation and a part-time job? We may have just the solution!
Kaplan Living Glasgow, student accommodation, houses 276 full time students mostly studying at the Glasgow International College in partnership with the University of Glasgow. Located nearby to the University of Glasgow’s main campus and offering 24-hour accommodation support where our students can feel happy, safe and looked after. The successful candidate will be part of a strong team supporting the delivery and development of the residence’s services.
The Role
Our welfare officers play a vital role in supporting all our students in the residences. Living on site you will work in a rostered pattern to provide students with support during their first year in the UK. The welfare team provides support across a range of areas, including student experience, compliance, welfare, and administration whilst building a strong sense of community and trust with our students. Evening and weekend work will be required.
This role requires the successful candidate to live in our residence, due to council tax restrictions the position is only suitable for full time students.
Responsibilities & functions
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Develop strong knowledge of and follow appropriate guidelines and protocols in all areas of your role
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Promote good resident welfare and enforcing behaviour policies
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Along with the Kaplan Residence and College teams responsibility for the Safeguarding and duty of care for U18 students
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Provide quick and appropriate response by emails and any other communication channels used in order to help effect a quick resolution of issues arising
What you’ll bring to the role
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Evidence of being interested in and committed to supporting the welfare of young persons
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Open and approachable manner
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Empathetic nature with good listening skills and high intercultural awareness
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Strong communication skills including:
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Clear, spoken English with ability to grade language appropriately for non-native speakers
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Ability to receive, understand and convey information clearly
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Ability to produce clear written communication including incident reports
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Ability to quickly identify situations requiring additional support and assistance
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Prompt to act and escalate as needed when issues arise and assiduous in following up issues to resolution
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Commitment to learning and following agreed guidelines and procedures
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Capacity to build trust and rapport quickly with staff and colleagues
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Works in close partnership with other team members, ensuring that a timely, regular exchange of information
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Committed to promoting a positive image of Kaplan Pathways & Kaplan Living
What we do
Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.
How to apply
Please apply with CV and cover letter no later than 11pm on Friday 18th July 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
