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Base Location: Perth/Glasgow/Reading - when required
Salary: 拢500-600 per day
Working Pattern: 40 hours per week / Full time
Duration: 6 Months
路Support engineer on the applications side
路Within Renewables
路Incidents/faults/working with on system and third party support teams
路Implement fixes and software upgrades
路Core skills on Microsoft servers
路Please note that 1 week in 4 or 5 the candidate will have to be on call until the working day starts again the next morning.
Description
Role
Provide technical support in ensuring the ongoing maintenance, and developed service improvements to, our core applications within the Operational Technology (OT) environment. With a level of guidance and support, apply your knowledge to the diagnosis and resolution of incidents, problems and in the development of technical solutions to satisfy business requirements.
This role will be required, one competent, to take part in the standby rota providing 24/7 support to business critical applications.
Skills / Experience
* Sufficient functional and business awareness to become an effective technical support to functional analysts and developers
* A proactive approach with the ability to prioritise own workload within demanding schedules
* Strong written and verbal skills
* Able to take ownership of problems and requests as well as the ability to work in a pressurised environment
* Excellent technical computing, analysis, design and development skills to a proven professional level
* A systematic, disciplined and analytical approach to problem solving
Key Accountabilities
* With minimal support, diagnose and resolve incidents and problems.
* Working to defined standards, provide support, estimation, design and development input into new developments to our core applications.
* Provide support to the monitoring and reporting of the supported systems performance.
* With guidance, provide configuration changes to our core applications as deemed necessary.
* Provide support of the release and change management processes required to implement technical changes to our core applications.
* Provide support in ensuring the quality of the technical application elements of internal projects throughout the development lifecycle.
* Undertake the validation and verification of technical deliverables through QA and test processes.
* Using experience, provide guidance and technical input of own area through, knowledge transfer, one to one workshop, mentoring to other teams as required.
* With general guidance, provide input into tasks required for the effective management of red alert, incident and problem management processes.
* Provide out of hours support as required and agreed with the Delivery Lead.
* With guidance, provide impact assessment, deployment and regression support of infrastructure support packs and patches
* Provide input into the definition and documentation of the technical delivery policy, process, standards and documentation templates.
* Provide vendor liaison support and maintain the relationship with third parties.
* Create and maintain good working relationships with key contacts.
* Undertake tasks to ensure the access and security of SSE's development and test assets as required.
* Collaborating with product owners and team members to define, develop, test and deliver system improvements.
Experience
* Experience from a similar support or development role in supporting business critical systems in a medium/large organisation
* Three year or more experience working within application system support environment
* Familiarity with change management process for critical business systems
* Previous experience working on a standby rota is desirable but not essential
What happens now?
After submitting your application for the Application Support role, we understand you're eager to hear back. We value your time and interest, and if your application is successful, you will be contacted directly by the team within 2 working days.
We appreciate your patience and look forward to the possibility of welcoming you aboard.
