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AWS Connect Specialist X4

vertex-it-solutions
Posted 9 hours ago, valid for 15 days
Location

Glasgow, City of Glasgow G62 6EP, Scotland

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The AWS Connect Specialist role is a remote position requiring occasional workshop meetings in Glasgow, and all contractors must be based in the UK.
  • The ideal candidate should have at least 3 years of experience with AWS Connect and related services, along with a strong understanding of contact centre operations.
  • Key responsibilities include designing and implementing AWS Connect solutions, managing call flows, and developing Lambda functions and Amazon Lex chatbots.
  • Proficiency in AWS services such as Lambda, DynamoDB, and S3, alongside programming skills in JavaScript or Python, is essential for this role.
  • Salary details were not provided in the job description.

AWS Connect Specialist X4

REMOTE WORKING WITH OCASIONAL WORKSHOP MEETINGS IN GLASGOW

ALL CONTRACTORS MUST BE BASED IN THE UK

Role OverviewWe're looking for a talented AWS Connect specialist to design, implement, and optimize our cloud-based contact centre solutions. The ideal candidate will have deep expertise in AWS Connect and a passion for creating exceptional customer service experiences through technology.

Key ResponsibilitiesDesign and implement end-to-end AWS Connect solutions for our contact centre operationsConfigure and manage call flows, IVR systems, queues, and routing profilesDevelop and integrate Lambda functions to extend AWS Connect functionalityCreate and maintain Amazon Lex chatbots for interactive voice and chat experiencesOptimize contact centre operations for efficiency, performance, and customer satisfactionCollaborate with stakeholders to identify requirements and design appropriate solutionsProvide technical guidance and training to team members on AWS Connect best practices

Qualifications3+ years of experience with AWS Connect and related servicesStrong understanding of contact centre operations and customer experience principlesProficiency in AWS services including Lambda, DynamoDB, S3, Lex, and KinesisExperience with Contact Control Panel (CCP) customization and agent workspace designKnowledge of telephony concepts, IVR design, and call routing strategiesProgramming skills in JavaScript, Python, or similar languagesNice to have AWS Certification (Solutions Architect, Developer, or specific Contact Centre certification)Experience with API integrations between AWS Connect and CRM systemsStrong analytical and problem-solving abilities

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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