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Our client, a leading establishment in the luxury hotel field, is currently seeking a dedicated and experienced Event Manager to join their team. This permanent role is perfect for a professional with a strong background in supply chain customer service, aiming to ensure financial success and guest satisfaction through effective event management.
Key Responsibilities:
- Ensure smooth handover from Sales to Events team
- Adhere to sales contracts, including deposit schedules and rooming list deadlines
- Build and maintain strong relationships with clients through effective planning
- Deliver excellent guest service standards
- Provide guidance to clients on event planning to meet expectations and maintain profitability
- Practice effective revenue and yield management
- Manage space release policies to maximise room/event space profitability
- Coordinate thoroughly with all hotel departments
- Communicate event details clearly via BEOs, resumes, and cover sheets
- Act as liaison during events to manage real-time changes
- Audit banquet checks and billing for accuracy
- Finalise post-event billing and follow up on payments
- Mentor and communicate expectations to Event Co-ordinator and Planning Administrator
- Be a Fairmont Brand Ambassador in appearance and manner
Job Requirements:
- Experience in event management with a focus on supply chain customer service
- Strong communication skills, both written and verbal
- Ability to build client relationships and deliver high standards of guest service
- Understanding of revenue and yield management principles
- Proficiency in coordinating with various departments to ensure smooth event execution
- Excellent organisational and time management skills
- Strong attention to detail and problem-solving abilities
- Professional appearance and behaviour
- Commitment to continuous professional development
Benefits:
- Competitive salary
- Opportunity to work in a dynamic and prestigious environment
- Commitment to your continuous professional development
- Supportive and collaborative team culture
- Employee benefits package
If you are an experienced Event Manager looking to further your career in a challenging and rewarding role, we would love to hear from you. Apply now to join our client's dynamic team.
