- Manage and monitor customer accounts to ensure timely collection of outstanding payments
- Proactively chase overdue invoices via phone and email
- Build strong relationships with customers to resolve queries and maintain goodwill
- Work closely with internal teams to investigate and resolve billing or payment issues
- Maintain accurate and up-to-date records of communications and account statuses
- Produce aged debtor reports and share insights with the finance leadership team
- Support with account reconciliations and allocation of incoming payments
- Contribute to continuous improvement of credit control processes
- Assist with ad-hoc finance tasks when needed
- Previous experience in a credit control role, ideally within a mid-sized or fast-paced organisation
- Confident communicator with a proactive and phone-first approach to collections
- Strong attention to detail and high level of accuracy in data management
- Collaborative team player who is also comfortable working independently
- Comfortable using finance or ERP systems and Microsoft Excel
- A positive and professional approach with a focus on problem-solving
- Salary up to £32,000 depending on experience
- Free onsite parking
- Free cereal breakfasts and team-cooked breakfasts every Friday
- Onsite gym and shower facilities
- Friendly and sociable finance team environment
- Stable business with a long-term vision and supportive leadership