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- To undertake incoming and outbound call activity on allocated products to meet and/ or exceed daily targets
- To deliver on conversion metrics defined for both inbound and outbound calls
- Ensure that all inbound or outbound calls are answered to agreed service levels, within TCF parameters and to quality standards
- Utilise communication and negotiation techniques and skills to clearly explain the features and benefits of our products, ensuring that every customer receives world class customer service
- Maintain accurate and detailed records of all customer contact to ensure that all policy documentation is distributed to clients in accordance with business procedures
- To acquire, maintain and record an accurate level of appropriate product and regulatory knowledge and skill as is appropriate for the role.
- To ensure that all statutory and company regulations are followed to protect clients, colleagues and the business interests of the company.
- Adhere to the contents of the Operating Procedure Manual and Business Unit Supplemental Operating Procedure Manual at all times
- Ensure the Thistle TCF principals are fully understood and applied across all customers
- Monitor attainment of targets as outlined on performance appraisal and during 121 sessions with manager
- Carry out any additional duties as agreed with your Line Manager
- Competitive salary and benefits package
- Flexible working and holiday options
- Pension, enhanced parental leave, and life insurance
- Discounts on technology, travel, and leisure
- Learning and development opportunities
- Volunteering and charity support days
- Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.
