3rd Line Support Engineer

3rd Line Support Engineer | £30,000–£45,000 | Hybrid (Gloucester + WFH)

If you're looking to join a growing company and be part of a newly established team where your input will shape the future of service delivery, this could be exactly the opportunity you're after. Read on, you might just find your next big career move.

We're working with a leading MSPthat's passionate about delivering outstanding IT support and consultancy to clients across the UK. With a strong focus on cloud technologies, security, and transformation, they’re looking for someone who enjoys rolling up their sleeves, solving complex problems, and making a real difference to businesses.

Curious? Keep reading, it only gets better.

What You’ll Be Doing

This isn’t just another support role – you’ll be front and centre in shaping how this MSP delivers its high-level technical services. Here’s what you can expect:

• Act as a senior escalation point for 2nd Line and Service Desk teams – your knowledge will make a real impact
• Take ownership of complex technical challenges across Microsoft 365, Azure, Windows Server, networking and virtualisation
• Work directly with clients at all levels – from shop floor to boardroom – offering expert advice and support
• Support the delivery of projects such as cloud migrations and infrastructure upgrades
• Help create documentation, mentor colleagues, and contribute to continuous improvement

Explore the role in depth, and you'll see it’s packed with variety and technical growth.

What You’ll Bring

This role is ideal for someone who doesn’t just know tech, you live and breathe it. If you're already thinking, “this sounds like me,” take a closer look at what we're after:

Must-haves:

• Strong experience with Modern Workplace tech: Windows 10/11, Azure AD, Intune, Autopilot
• Microsoft Azure and/or AWS knowledge
• Windows Server (2016+), Exchange Online and on-prem
• Virtualisation skills – VMware and/or Hyper-V
• Solid understanding of networking (LAN, WAN, firewalls, wireless)
• Information Security and ITIL awareness
• Excellent problem-solving skills and a people-first mindset

Bonus points for:

• Experience in a Managed Services environment
• Cloud-managed networks, antivirus, and telephony
• Mobile computing or Cyber Essentials knowledge
• Involvement in cloud migration projects

Don't worry if you don’t tick every box, if you're close and keen, we’d still love to hear from you. Ask yourself: is this the environment where I can thrive?

What’s in It for You?

If you're still reading, you're clearly serious about finding the right fit, and that’s exactly what this company wants too. Here's what they offer in return:

• Salary: £30,000–£45,000
• Hybrid working: a mix of home, office, and UK client site travel
• Leave: 23 days holiday + your birthday off + bank holidays (increases with length of service)
• Private healthcare, pension & life cover
• Supportive team culture: friendly, knowledgeable, and keen to share
• Room to grow: you’ll be encouraged to learn, upskill, and progress

Recruiter: Callum Thompson