Accommodation Administrator

Accommodation Administrator
Location: 2 Robinswood House, GL1 3NN
Start Date: ASAP                                               
Contract Duration: 3+ months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £12.60 per hour
Job Ref: (phone number removed)
 
Job Responsibilities

• Be the main contact for tenant questions via phone, email, and in-person.

• Help new tenants apply and give advice on housing options.

• Assist with move-ins and move-outs, including handling deposits.

• Quickly resolve tenant issues and escalate if needed.

• Work with marketing to fill vacancies and keep occupancy high.

• Manage room bookings and keep accurate records.

• Handle maintenance requests promptly.

• Inspect properties and ensure they follow regulations.

• Keep accurate data in housing systems.

• Help with financial transactions like deposits and rent.

• Coordinate with NHS, universities, and partners for housing needs.

• Collect and report feedback for service improvement.

• Support complaint investigations and improvement projects.

• Promote safety and compliance.

Person Specifications
Must Have

• Strong customer service and problem-solving skills.

• Ability to multitask and manage administrative tasks.

• Proficiency in housing management systems and Microsoft Office.

• Excellent communication skills.

Nice to Have

• Experience in accommodation, property management, or hospitality.

• Knowledge of tenancy agreements and housing rules.

• Familiarity with financial transactions like rent and deposits.

• Understanding of health and safety regulations in housing.

 
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