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Job Title: Customer Operations Order Specialist
Location: Brockworth, Gloucester
Pay Rate: 20 per hour (PAYE, Inside IR35)
Contract Duration: 12 Months
Overview:
Handling day to day queries from internal and external customers, understand the contractual terms relating to your key customers and ensure the business is executing against them. You will provide weekly status reports on all customer orders through collaboration with multiple departments to solve complex customer problems.
The role will be the key focal point for incoming purchase order reviews, actioning RFQ's and administering customer orders. You will be given KPI ownership relating to the department processes and your own customer accounts with the expectation to work proactively to meet or exceed these targets.
Key Responsibilities:
- Customer Order Book Management
- Quoting
- Purchase Order Reviews
- Customer Satisfaction and swift resolution of potential customer problems or late deliveries.
- Contract knowledge and ability to execute against contractual terms
- Responsible for Key Performance Indicators - ability to recognise negative trends and initiate remedial actions
- Function as liaison between internal organizations and customers for assigned contracts
- Able to negotiate and advocate on behalf of customers to business
- Follow existing procedures, challenge where appropriate to introduce continuous improvements to business processes
- Develop strong customer relationships
- Work with team to deliver/lead continuous improvement projects within the scope of the departments' responsibility
