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Main Function
To support the Group Head of Sales in
Identifying sales training requirements for all levels of the Miller and St Modwen sales teams.
Developing, implementing and reviewing effectiveness of sales training programmes across the
company.
Delivering sales training for all sales discipline and level of role, including Sales Director.
Key Functional Areas
Design and deliver engaging sales training programs, workshops, and coaching sessions.
Develop training materials, including presentations, manuals, and e-learning modules.
Assess the effectiveness of training programs through feedback, assessments, and performance
metrics.
Implement, manage and review the Mystery shopping program, developing it into new areas of the
customer journey
Review key data points such as mystery shopping results, sales data and customer survey data to
identify training needs
Review sales policy and procedure compliance to identify training needs
Manage the Sales Pathway to ensure all Sales Managers/ Development Sales Managers complete
within given timeframes
Deliver the Miller Homes Induction ensuring new hires understand company products, services, and
sales strategies.
Liaise with third parties including mystery shop companies and training providers.
Partner with regional businesses to support specific and tailored sales training needs
Key Capabilities Required
(1) Skills and Capabilities
Must possess excellent interpersonal and communication skills, being able to relate to people at all
levels of an organisation, internal and external, and to establish and maintain respect both
professionally and personally.
Is commercially aware and competent.
Has the confidence and ability to deliver quality training.
Strong time management skills, with the ability to meet deadlines.
Able to absorb numerical and financial information, distil it & report on it.
(2) Behavioural Attributes
High personal and professional integrity, presence, drive, determination and enthusiasm.
Maintain highest levels of professionalism and personal presentation.
Self-motivated, thinks outside the box demonstrating innovation.
(3) Knowledge, Experience and Qualification
Experience in training and supporting sales teams.
Ideally worked in a senior sales role in the new homes building sector and has a proven record of delivering results.
Can review data to identify training requirements
Ideally been involved in developing training
